In this page, you will find frequently asked questions for purchase.

WHAT ARE PAYMENT METHODS?

BANK WIRE TRANSFER and you will get 2% discount on your order amount

PAYPAL with any credit cart

HOW MUCH DOES SHIPPING COST?

Shipping cost to CENTRAL EUROPE is 9,00€, and is free for order above 350€.

For EXTRA EUROPE shipping please refer to the international shipping page with detailed chart.

HOW LONG DOES SHIPPING TAKE?

We ship worldwide and depending on your local area, shipping can take between 1 and 4 working days.

Check shipping page with detailed chart to see your ZONING, TRANSIT TIME, COURRIER and if FREE SHIPPING is available.

CAN I BOOK A DELIVERY DATE AND TIME?

No, unfortunately our courrier do not provide this service.

When you miss the delivery you will get an email notice and i twill be rescheduled.

CAN I ASK INVOICE FOR MY PURCHASE?

Sure. Just ful fill the ivoice data during purchase.

You will automatically get invoice with 22% VAT for EUROPE and without 22% VAT for EXTRA EUROPE.

CAN I SHIP TO A FRIEND OF MINE ADDRESS?

Yes, anyware. Just full fill the right adress in the order form.

If you order is a GIFT you can add a message in the order NOTES “This is a GIFT”, and we son’t add invoice into the parcel, you will get it separately by email.

CAN I CANCEL MY ORDER?

Yes. Order can be cancelled unless you have got the email shipment confirmation.

Before confirmation you will immediately get the full refound.

Please write to servizioclienti@cogal.it, and include in the object your order number.

CAN I RETURN MY ORDER OR ASK FOR REFOUND?

Of course. We aim to have always satisfied customers of Cogal products.

First of all write us the request with the reason of your returning request.

We will reply within 48h with instruction to attend for return.

If product is not conform to description or fault, return is free of charge. If you don’t like the product, we will accept return, and take care of returning shipment. You will just pay 24€ in total for way and back from Europe country.

For Extra Europe country depending on order amount.

HOW CAN I SEE PRICES WITHOUT 22% VAT?

If you live outside EUROPE, log in with your account from the top right of website and insert your shipping destination address.

If you live in a TAX-FREE AREA the prices will be automatically update in the shop without 22% VAT.

Even if you don’t log in, just put the shipping address in the cart and, if TAX-FREE AREA, prices will be automatically update in the checkout before the purchase.

DO I HAVE TO PAY ANY EXTRA COST FOR MY ORDER?

No. The website prices and the total order amount in the cart is the total due, no hidden cost.

If your country has special regulation for import, you should ask at your national custom bureau.

DO YOU HAVE ANY OTHER QUESTION ON WORLDWIDE SHIPMENT?

Just drop us a message at servizioclienti@cogal.it